Sam's Strings guarantees that any new instrument sold by us will be free from defects in materials & craftsmanship, with the following exceptions and conditions as listed below: All new bows come with a 6-month (six-month) warranty against defects in quality and construction. This policy does not apply to used bows and used instrument cases. Antique or previously used instruments and bows are sold in "as-is" condition. Strings installed on new or used instruments sold are guaranteed for 90 days. Cases come with a full one-year warranty unless otherwise described. This warranty is issued to the original purchaser and is not transferable. Sam Matthews, owner of Sam's Strings, LLC is the sole judge of the applicability of any provision of this warranty. Abuse, accidental damage, normal depreciation, or repair by unauthorized person(s) may void any or all of the provisions of this warranty. Our liability for defects in materials or workmanship is limited to the correction of those defects. There is no liability for consequential damages. It is the responsibility of the buyer to pay any shipping charges if applicable. Please return your package back to us via FedEx or UPS. We encourage you to use a trackable and fully insured method of shipping, as the items safe return is your responsibility. You are responsible for the full return shipping charges, unless the product was defective.